MACHINE SUPPORT

Parts

An idle machine costs you money. That’s why our spare parts fulfillment ensures the fastest possible response to unexpected downtime so you can keep your shop up and running smoothly. And, we guarantee lifetime parts support on every Mazak machine, whether it’s days old or years old.  

For maximum convenience and 24/7/365 support, we accept parts orders via phone, email and our PartsWeb website. Our extended-hour call center operates six days per week for easy access to our experienced parts specialists, while PartsWeb’s online parts ordering system makes it fast and simple to get what you need.

Training

Our commitment to your ongoing education through our Progressive Learning program ensures you get the most out of your Mazak equipment. Our wide range of options covers everything from the basics of MAZATROL programming for novice operators cutting their first parts to advanced coursework designed to let students make the most of automation solutions, Multi-Tasking technology and cutting-edge software.

Whether you join us here at the National Technology Center in Kentucky, one of our 14 Technology and Technical Centers across North America, or via the internet through our online web-based training opportunities, Mazak is ready to make sure you and your team have the tools you need to reach peak productivity.

Service

To keep your Mazak running smoothly and ensure that you achieve the highest ROI on your machine, Mazak’s M-Power single-source comprehensive care covers all your service needs from equipment and technical support to parts replacement and spindle and unit rebuild services. With M-Power support, you can take advantage of free 24/7 technical phone support and software upgrades for the life of your Mazak machine, as well as access to a continent-wide network of factory-trained Mazak service representatives and certified distributors.

Spindle

Your business relies on the performance of your machines’ spindles. When they’re up and running, you’re cutting parts and making money – and in our newly-expanded Spindle Rebuild Department, our team of experienced technicians use factory-certified parts and procedures to rebuild Mazak spindles as quickly and efficiently as possible to keep your downtime to a minimum.

Our Spindle Rebuild and Unit Repair Program is unmatched in the industry, servicing more than  600 different Mazak spindle variations for a wide range of turning centers, vertical and horizontal machining centers and Multi-Tasking machines – 95% of which are available with same-day shipping.

WARRANTY

We’re so confident in the quality of our parts and machines that we back them with one of the best warranties in the industry. Part purchases installed by Mazak or authorized service affiliates are guaranteed for 180 days. We guarantee that our machines are free from defects in material or workmanship for two years from the date of original start-up. Except as otherwise quoted for specialty or high-speed spindles, spindle part component are covered under warranty for two years or 4,000 hours, whichever is earlier.